These are our most frequently asked questions
Frequently Asked Questions
I have a question about my order
Shoot us an email at hello@butterflyscarproject.com
What is your jewelry made out of?
Our gold jewelry is made out of 100% 14K gold filled materials. Our silver is 100% sterling silver materials
Is your jewelry nickel free?
All of our gold and silver items are 100% nickel free.
How do I care for my jewelry?
•Avoid wearing your gold filled jewelry in the ocean or swimming pools, as the salt water and chlorine can cause damage.
•Keep your gold filled jewelry as dry as possible and away from pesky humidity!
•Avoid wearing your gold filled jewelry when working out. Exposure to the salt from sweat can cause your pieces to become dull.
•Be mindful that perfume, hairspray and hand lotions may tarnish your gold filled jewelry due to the harsh chemicals they contain.
•Gently wipe your gold filled piece with a jewelry polishing, non-scratch cloth every now and again to promote shine.
What are your candles made out of?
Our candles are handmade with all-natural soy wax, lead, and zinc-free cotton wicks, and a blend of premium essential and phthalate-free fragrance oils. Our soy candles are 100% vegan, cruelty-free, and free of petroleum and preservatives.
Do you offer custom stamping?
At the moment, we do not offer custom stamping, sorry about that!
Can I purchase a longer chain?
Our standard chain length is 16"-18" but we do offer a 20"-22" length in certain chain styles.
What is the difference between gold filled and gold plated?
Gold plated can easily tarnish where as gold filled is much more durable and can easily last years longer with proper care.
Yellow gold filled jewelry (what we use) is a good quality, more affordable alternative to solid gold. Also known as “rolled gold” or “gold overlay”, it’s easily confused with gold plating; however, the key difference is that it’s filled with 100% solid gold, hence the name.
